customer care

 

Sizing & fit

We understand that all children are unique and come in all shapes and sizes regardless of age. 

That’s why all of our pieces are all adjustable and designed to fit a wide range of small people 

We are always happy to advise on sizing and products, so if you have any questions or special requirements before purchasing please drop us a line hello@iwishiwasa.com

 

Alterations service

If after purchasing, you find that for any reason your items don't fit your child, we will be happy to adjust them for you. 

Please email to arrange hello@iwishiwasa.com

 

customer service

Here at iwishiwasa we pride ourselves on delivering the best customer service and products we can.  We hope that you are thrilled with your purchases and that they fit well and are comfortable. We prefer to work closely with you to resolve any issues. Please contact us as soon as possible if you have any problems hello@iwishiwasa.com

 

Product care

Care instructions can be found on the garment labels, but here are a few tips to care for your costumes…

If your cape has arrived slightly creased (it has been in an envelope after all!) hang it up and the creases should fall out overnight. Alternatively gently steam your cape at the back. Warning! Do not iron your cape on the front as this will damage the motif.

Dirty marks can be removed from masks, belts, & other non-washable fabrics by using a little rubbing alchlol, lighter fluid or nail polish remover on a cotton cloth & rubbing gently.  

Any items with silver or gold foil should be handwashed. Other items may be machine washed on a low temperature, preferably on a gentle cycle.

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Feedback & sharing

We love to see pictures of you wearing our pieces or indeed any of your own dressing-up creations! Please share your pictures on social media using #iwishiwasa & don't forget to tag us @iwishiwasakids ! We will ask your permission before sharing your images

 

Safety

our costumes adhere to EN71 UK toy & games safety standards