Our products have been tested and comply with toy safety regulations EN71 part 1 (flammability) and part 2 (mechanical safety)
We have carefully considered safety during the design process. For example all capes fasten using Velcro which will quick release if the neck gets caught on anything whilst being worn.
Our PVC’s are fire retardant and also comply with CRIB 5 firetesting regulations BS 5852 Part 2
Privacy
Your privacy is important to us and therefore we only collect information that we need to process and deliver your order and to provide you with best service.
We may collect and process the following information from you:
If you contact us, we may keep a record of that correspondence.
Details of your visits to our site including details of the items you purchase.
Information that you provide by filling in forms on our site, including name, address, email address.
Security
SSL is used when you log into your site for secure access and on checkout and payment pages on the Commerce platform.
Copyright
Iwishiwasa.. retain full intellectual property rights to products sold to you, and visible to you on this site. We will act upon and treat any infringement seriously, as members of ACID, Anti Copying In Design. Items bought via this site are not intended for commercial use, only for domestic personal use.
ACID Intellectual Property Statement
All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of our website / marketing material are and will remain the property of iwishiwasa... We will treat any infringement of these rights seriously."
GENERAL
This website is owned by iwishiwasa and our principle activity is designing and making costumes.
These terms do not supersede statutory rights under the Sale of Goods Acts but are designed to clarify the principles and procedures by which we operate. These terms and conditions constitute an agreement between you (‘the buyer’) and iwishiwasa (‘us’ or ‘we’). By using this website and making purchases from iwishiwasa you agree to these terms and conditions. iwishiwasa may change these terms at any time, please review these terms and conditions regularly to make sure you are aware of any changes made. If you do not agree to all the following terms you should not use this site. These terms and conditions are governed by the laws of England and you agree to submit to the exclusive jurisdiction of the courts of the United Kingdom.
If you have a concern or queries relating to these terms and conditions you can e-mail iwishiwasa using the form on the contacts page of this website.
ACCEPTANCE OF ORDER
iwishiwasa’s products are subject to availability. Some are held in stock and some are made to order. This will be as indicated on the website.
Once your order has been placed and payment received, you will receive an email acknowledging the details of your order. We reserve the right not to accept your order, for example: if the item is out of stock and we are unable to make it within a reasonable time; if shipping restrictions apply to a particular item; or for any other reason.
If a product is out of stock we will treat your order as a ‘made to order’ purchase and will inform you of the expected delivery date. In this instance, you may cancel the order by email within 5 days of us sending you the delivery date if the delivery time is unacceptable, and we will make a full refund less card charges.
PRODUCT DETAILS
We have tried to display as accurately as we can, the true colours of IwishIwasa products, however we can not guarantee that the colour of a IwishIwasa product as delivered will replicate how it appeared to you on-screen, as this is dependent partly on your computers display screen and how you perceive colour.
All sizes and measurements, concerning iwishiwasa products are as accurate as we can make them. Slight variations may occur as the collection is handmade.
RIGHTS OF IWISHIWASA
We reserve the right to periodically update prices on the website, which cannot be guaranteed for any period of time. IwishIwasa will make every effort to ensure prices are correct at the point at which the buyer places an order.
iwishiwasa reserves the right to withdraw any iwishiwasa products from the website at any time.
iwishiwasa will not be liable to anyone for withdrawing any iwishiwasa products from the website or for refusing to process an order.
ORDERS AND DELIVERIES
Most items are handmade and in some cases there may be a delay in delivery, we will contact you if there is an excessive delay with the dispatch of your order.
Stock items will normally be dispatched within 1 to 3 working days of acceptance of an order. We will send you a confirmation email with the unique tracking number when the item has been dispatched.
Personalised items will normally be dispatched within 3 to 5 working days of acceptance of an order. We will send you a confirmation email with the unique tracking number when the item has been dispatched.
Made to Order items will normally be dispatched within 3 to 5 weeks of acceptance of an order. We will send you a confirmation email with the unique tracking number when the item has been dispatched.
Items for delivery within the UK will normally be sent using Post Office special delivery and the cost of this will be added to shopping bag at the time of ordering.
Orders to destinations within the EU and other World destinations will normally be sent using ‘Royal Mail 1st class’ or ‘Royal Mail Airmail’ (depending on local mail restrictions) and the cost of this will be added to shopping bag at the time of ordering. Delivery should be made within 10 days of dispatch.
Other courier services can be used on request. You may contact iwishiwasa via the website contact page for a quotation for an alternative service.
We recommend placing your orders early at particularly busy times, (such as Christmas) to make allowances for delivery delays.
All deliveries require a signature so please supply us with an address at which a parcel can be signed for. Within the UK, if you miss a delivery it will be taken to your nearest Royal Mail sorting office where you can arrange redelivery or to collect it.
Risk of iwishiwasa products shall pass to the buyer upon delivery of the iwishiwasa products, or where the buyer fails to take delivery at the agreed time, at the time of delivery was attempted.
Title of the iwishiwasa products shall not pass to the buyer until payment of the price has been made in full.
The price of IwishIwasa products shall be stipulated on the website.
The total purchase price, including delivery charges, will be displayed in the buyer’s shopping bag prior to confirming the order.
Payment of the price plus delivery charges must be made in full before the dispatch of the iwishiwasa products.
Payments are processed at the time of ordering, however we only process orders that have been screened and accepted by PayPal. For details of countries and cards accepted by PayPal, visit www.paypal.co.uk
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the card issuer does not authorise payment, we cannot process the order.
In the event that your order is flagged by a 'warning' or 'caution' from PayPal, we will contact you for further information required. Without this further information being given within 3 working days, we will cancel your order and you will be refunded by PayPal.
When giving address details please note that there is a difference between the delivery address and invoice address areas of the order form. Your billing address is where your credit/debit card is registered to.
For overseas deliveries you, as the buyer are responsible for any other taxes or duties (such as import duties) payable on IwishIwasa products, not us.
OUR RETURNS POLICY AND CANCELLATION OF YOUR ORDER
We understand that you may sometimes want to return items that you are not happy with. Should you wish to return an item please contact us via the website contact page or by email to: hello@iwishiwasa.com. We are able to accept returns within 14 days of delivery, as long as the item is unworn, undamaged and in perfect condition and is returned with the original packaging.
You must return the iwishiwasa product to us at your own cost.
If you return the item in good condition within 14 days of delivery, then you will receive a full refund less delivery charges. You remain fully responsible for iwishiwasa products until they are received. Returned items must be sent by recorded delivery as no responsibility can be taken for lost goods in transit. Where returned iwishiwasa products are found to be damaged due to the buyer's fault the buyer will be liable for the cost of remedying such damage.
The buyer shall inspect the iwishiwasa products immediately on receipt and shall notify iwishiwasa by e-mail using the form on the contacts page for the website within 7 days if the iwishiwasa products are damaged or do not comply with any of the Agreement. If the buyer fails to do so the buyer will be deemed to have accepted the iwishiwasa products.
Where a claim of defect or damage is made, the iwishiwasa products shall be returned by the buyer to iwishiwasa within 14 days of delivery. In the unfortunate event that your iwishiwasa product is in fact faulty, iwishiwasa will pay for your return postage. iwishiwasa will either give you a full refund including delivery charges or provide a replacement product including delivery charges.
Returned items must be clearly marked with the order confirmation number, in order to obtain a refund or replacement.
If your item is to be exchanged it will be sent within 5 working days of receiving your return, subject to availability.
CONFIDENTIALITY
We undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential. As per our Privacy Policy, we do not supply the details you provide to third parties but do use it to advise our clients of goods and services we feel may be of interest to them, unless expressly instructed otherwise in writing. Information supplied to us may be stored on a computer system for our convenience, but will not be supplied to any outside agency. We prefer you to use the secure transaction services to make credit card transactions since this service is completely independent of our organisation and your credit card details are not divulged to us at any time.
INTELLECTUAL PROPERTY
You acknowledge that all copyright, trade marks and other intellectual property rights in and relating to iwishiwasa products are owned by us. No one may copy from, distribute, show in public or create any derivative work from iwishiwasa site or products.
WARRANTY
We warrant that iwishiwasa products will be made with care and skill and with the intention of meeting our specifications for them. However we cannot and do not guarantee that iwishiwasa products will meet your requirements. If you are not satisfied, please refer to our returns policy above.
LIABILITY
Except as may be implied by law where the buyer is dealing as a consumer, in the event of any breach of these Terms and Conditions by iwishiwasa the remedies of the buyer shall be limited to damages which shall in no circumstances exceed the price of the iwishiwasa products and iwishiwasa shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
Nothing in this Agreement shall exclude or limit the liability of iwishiwasa 's for death or personal injury resulting from our negligence or that of iwishiwasa’s agents or employees.
WAIVER
No waiver by iwishiwasa (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.
FORCE MAJEURE
iwishiwasa shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from the events or circumstances outside of its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant machinery or shortage or unavailability of raw materials from a natural source of supply, and iwishiwasa shall be entitled to a reasonable extension of its obligations.
SEVERANCE
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
THIRD PARTIES
We may include links to other websites that we think may be of interest, for example our stockists. We have not checked all the linked websites and do not take any responsibility for their content or their actions.
CHANGES TO TERMS AND CONDITIONS
iwishiwasa shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted b y the buyer upon making the purchase.
