delivery

Packaging

Your items will be lovingly wrapped and packaged in a groovy manner.
Gift sets come in their own cotton drawstring bag for safekeeping.
We offer a free gift wrapping service, please add your gift message to your order.

Order processing

Off the peg items ship within 1-2 working days

personalized items ship within 2-3 working days
Custom & bespoke orders will be planned to allow for both design & making stages. We will work with you to agree a schedule for completion

Shipping methods

UK shipping

Royal Mail 1st class
typically arrives within 2 working days
orders over £50 are sent recorded delivery

Express shipping

royal mail special delivery
arrives by 1pm next working day *please note you will need to be in to sign for your package
important note: Goods will be despatched the next working day after ordering, so express delivery arrives 2 working days later. If you require a more speedy delivery, please contact us by phone and we will be happy to help

International shipping

standard airmail (untracked)
typically arrives within 3-7 working days EU
7-14 working days USA + rest of world

International tracked

typically arrives within 3-5 working days

Special dates

Please let us know if you need your items to arrive for a particular date eg birthday so that we can make sure they arrive in plenty of time

please be aware that non-UK shipping times can vary depending on local postal services. We regret that we cannot accept responsibility for items which may be delayed in transit due to local postal service or customs irregularities

Customs charges

Orders outside the EU: please not that you will be responsible for any payment of tax which may be billed at customs when entering the country of your residence.
Tax may vary from country to country.